Call us on 07 3203 8864 [email protected]

Frequently Asked Questions

Accommodation information

Can I choose my site or room number or can I be allocated a site next to my friends or family?

Whilst we always do our best to accommodate requests for specific sites/accommodation, we are never able to guarantee such requests due to possible operational issues or maintenance requirements.

Are the rooms cleaned or serviced?

On arrival, you will be provided with the essentials including all linen, bathroom amenities and towels. For bookings more than 7 nights we provided a full service and top up of essentials. If you run out of the essentials during your stay, we can provide more but it does cost extra.

Are cots available to hire?

Yes, we can arrange hire of cots. This needs to be arranged with reception in advance due to limited amount of hire equipment.

Do you have any wheelchair accessible rooms?

Sorry, we do not. All Villa’s are accessible via 3 stairs with a hand rail to one side. We do have disability facilities located at Amenity building .

I have booked a powered site, what type of power lead do I need?

A 15amp lead is required (in good condition). We recommend a minimum of 10 meters in length as some of our power boxes range is distance.

Can I bring my generator?

Sorry, we do not allow generators.

How big are the powered sites?

Our powered sites range in size but we can accommodate up to 32ft long.

Can I park my car on or beside my site or villa?

Yes, we allow one car per site/villa. Your car must fit within the site parameters and not impede on your neighbours’ sites/villas or be parked on grass unless permitted. We do not allow room for boat parking at villas or sites.

Do you allow camp fires?

No open fires are permitted anywhere in the park.

Can I bring my barbeque?

Yes, we allow gas & electric barbeques only that do not produce excessive smoke and are lifted off of the ground. Charcoal and wood barbeques and spits are not permitted.

Do the sites have slabs?

Yes, all of our sites have slabs.

Can I smoke/vape on my site or outside my room?

No. For the health and comfort of all guests, smoking & vaping is not permitted inside any of our villas. Smoking is also not permitted within 10 meters of an in-use site, Amenities or BBQ Area. Guests and their visitors must comply with the Applicable Queensland Smoking Laws in place at all times.

What time is check in and check out?

Check in for Powered sites is after 11.00am and check out by 10.00am. Villa check in is after 2.00pm and check out is by 10.00am

2 Reef Point Esplanade
Scarborough, QLD 4020

Office hours

7.30 am-5.00 pm 7 days a week
*except for Christmas day

P: 07 3203 8864

© 2024 Scarborough Holiday Village